Welcome to Dana's Tiny Teddies
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Dana's Tiny Teddies Proud to be Canadian

FAQs

QUESTION 1: How do I order a Dana's Tiny Teddies bear?

Answer...We use a fully secure, on-line ordering system through which you can pay using your credit card or by check or internet banking transfer. Just click on the 'Buy It Now' shopping cart button on each bear's page to complete your order, with each order individualised with postage for your country (click on link at right top for more).

QUESTION 2: Can I Layby/Lay Away a Dana's Tiny Teddies bear?

Answer...You most certainly can...Just use our normal ordering system (i.e. click on the 'Buy It Now' button) for the bear you wish to lay away, and in the comments section of the secure on-line ordering form, just insert a brief note letting me know that this order is for a lay away, and telling me how much you wish to pay as a deposit. If you are paying by credit card, just click on the credit card option and when inputting your details into PayPal, just input the charge for the agreed amount of the deposit. For future payments, you can simply e-mail me, advising me of how much each installment is you want to pay at that time, and I will put through a request for payment into PayPal for the amount of each payment, which you can then pay using your credit card (or you can send me a cheque). See my lay away/lay-by conditions at right....

QUESTION 3: How is my Dana's Tiny Teddies bear shipped?

Answer...We use Canada Post for all our shipping — fully registered and insured within Canada; and Economy Air, fully insured with Delivery Confirmation for overseas. All of our bears are shipped in fully approved Canada Post containers for maximum security.

QUESTION 4: Are all bears immediately available?

Answer...In most cases, yes...but if I don't have a particular bear in stock when you order it, I will advise you of an anticipated delivery date if I have to make one for you. This normally takes a couple of weeks. Bears to order are clearly marked.

QUESTION 5: What guarantees do you offer?

Answer...We subscribe to the worldwide Bears-Direct Guarantee of Satisfaction Assurance (click here to find out more), and we offer a full, money back guarantee if you are not satisfied that your product is as described on our website (less postage costs both ways).

QUESTION 5: Are your bears suitable for children?

Answer...No, not for young children – our bears are artist bears and consequently do not have safety eyes or other normally acceptable child safety devices for kiddies under 5 years of age...but they're great as gifts for older kids!...Or for something memorable to celebrate a birth!

Lay-by/Lay Away Terms & Conditions

Layby/Lay Away terms are available to suit your needs. Normally I require a twenty percent (20%) deposit on initial order, and completion within three (3) months would be appreciated.
I invite you to e-mail me to discuss your order and terms. I am happy to tailor the layby/lay away payments to suit your requirements.
International orders must be in CAD$, unless paying by credit card, when they can be in any currency. You can use your credit card from this site by going back to the orignal product page and clicking on the Buy It Now button. Refunds are not available on laybys/lay aways, however, I'm happy to give you a credit towards another product from my website. Postage and insurance charges are payable. Contact me for details. Please complete the normal 'Buy It Now' procedure, and include a note in the Comments section that it is a lay away, and the amount of deposit you wish to pay.
Your order will become effective and binding upon receipt of your layby/lay away deposit.

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